PLEASE NOTE : Covid Wards are not accepting any flower/hamper deliveries.

Privacy Policy

This web site is owned by Box Hill Florist. By using our site, you agree to the Internet Privacy Policy of this web site (“the web site”), which is set out on this web site page. The Internet Privacy Policy relates to the collection and use of personal information you may supply to us through your conduct on the web site.

We reserve the right, at our discretion, to modify or remove portions of this Privacy Policy at any time. This Privacy Policy is in addition to any other terms and conditions applicable to the web site. We do not make any representations about third party web sites that may be linked to the web site.

We recognise the importance of protecting the privacy of information collected about visitors to our website. This Privacy Policy governs the manner in which information, obtained through the web site, will be dealt with. This Privacy Policy should be reviewed periodically so that you are updated on any changes.

At Box Hill Florist we recognise and respect the importance of maintaining the privacy of our customers. We do not sell, trade, or give-away any information we may have on any of our users and members.

Why do we gather information?

We use information we collect from you to process your orders, to provide an enhanced and more personalised shopping experience and to inform of offers and discounts we regularly have. We DO NOT under any circumstance make such information available to any third parties

Information we collect

Through the web site when you place an order, we may collect information such as: your name, telephone number, email address, billing information, products purchased and the gift and message recipient’s name, address, telephone number and email address. However, we do not keep information such as your credit card details.

How we use “cookies”

A “cookie” is a small harmless file stored on your computer which gives you a numeric user ID and stores basic information. We use cookies to let us know that you are a prior customer and to provide certain features to you, but we do not store any personal information (except your name) or financial information about you using cookies.

Contacts & questions

If we become aware of any ongoing concerns or problems with our website, we will take these issues seriously and work to address these concerns. If you have any further queries relating to our Privacy Policy, or you have a problem or complaint, please contact us or call (03) 9898 5996.

Further Privacy Information

For more information about privacy issues in Australia and protecting your privacy, visit the Australian Federal Privacy Commissioner’s website.